Screen Sharing Issues
In this article, we will look at some of the most common screen sharing problems.
Screen share access depends on two main points:
Your browser settings
Your operating system settings
Please make sure to grant access in each scenario to avoid any mistakes. Below, we've grouped a few of the typical access problems:
Using Safari
Using Firefox
Using Newer Versions of MacOS
If screen sharing is blocked in Safari, please follow the steps below to enable it:
Click Safari > Settings for this website:
![Safari Settings](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_17vmj9k.png)
Check that the Screen Sharing field is not set on Deny. Set it on Ask or Allow:
![](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_swqvll.png)
Refresh your browser. The next time you try to screen share, Safari will display a window to asking you to allow screen sharing.
Please note that it's not possible to share a window or a tab with Safari.
If screen sharing is blocked in Firefox, please follow the steps below to enable it:
Click on the Permissions icon next to your URL bar. Make sure that the permissions for Screen sharing are not blocked.
![Firefox General Permissions](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_22nu24.png)
![Firefox Screen Share Permissions](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_xy01zb.png)
Once you allow permissions, please refresh your browser. You should be able to share your screen afterwards.
If you are using macOS, there is a new privacy option to enable in order to use screen sharing. This requirement is prompted the first time when you want to share your screen :
![Newer Screen Share Prompt](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_1ibcqji.png)
If you deny access, you won't be able to use the screen sharing as you will get this error message:
![Screen Share Denied Dialog](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_1tsp6ou.png)
But don't worry! You can always visit your System Preferences to give access.
All you have to do is go to System Preferences > Security & Privacy and click on Privacy. Under "Screen Recording", please give access to your browser so you can start using screen sharing:
![Enable Screen Share in System Preferences](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_1ntg1m1.png)
Screen share access depends on two main points:
Your browser settings
Your operating system settings
Please make sure to grant access in each scenario to avoid any mistakes. Below, we've grouped a few of the typical access problems:
Using Safari
Using Firefox
Using Newer Versions of MacOS
Using Safari
If screen sharing is blocked in Safari, please follow the steps below to enable it:
Click Safari > Settings for this website:
![Safari Settings](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_17vmj9k.png)
Check that the Screen Sharing field is not set on Deny. Set it on Ask or Allow:
![](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_swqvll.png)
Refresh your browser. The next time you try to screen share, Safari will display a window to asking you to allow screen sharing.
Please note that it's not possible to share a window or a tab with Safari.
Using Firefox
If screen sharing is blocked in Firefox, please follow the steps below to enable it:
Click on the Permissions icon next to your URL bar. Make sure that the permissions for Screen sharing are not blocked.
![Firefox General Permissions](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_22nu24.png)
![Firefox Screen Share Permissions](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_xy01zb.png)
Once you allow permissions, please refresh your browser. You should be able to share your screen afterwards.
Using Newer Versions of MacOS
If you are using macOS, there is a new privacy option to enable in order to use screen sharing. This requirement is prompted the first time when you want to share your screen :
![Newer Screen Share Prompt](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_1ibcqji.png)
If you deny access, you won't be able to use the screen sharing as you will get this error message:
![Screen Share Denied Dialog](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_1tsp6ou.png)
But don't worry! You can always visit your System Preferences to give access.
All you have to do is go to System Preferences > Security & Privacy and click on Privacy. Under "Screen Recording", please give access to your browser so you can start using screen sharing:
![Enable Screen Share in System Preferences](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/image_1ntg1m1.png)
Updated on: 26/10/2022
Thank you!