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> Use this file to discover available pages before exploring further.
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# Screen Sharing Permissions Issue

In this article, we will look at some of the most common screen sharing problems.

Screen share access depends on two main points:

* Your browser settings
* Your operating system settings

Please make sure to grant access in each scenario to avoid any mistakes. Below, we've grouped a few of the typical access problems:

* [Using Chrome](#1-using-chrome)

* [Using Edge](#1-using-edge)

* [Using Safari](#1-using-safari)

* [Using Firefox](#1-using-firefox)
---

# Using Chrome

If the screen sharing is blocked in Chrome, check you have provided the right permissions.

1. Click the settings icon in the URL bar

![Chrome settings](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/screenshot-2024-09-24-at-09142_1gy1rvy.png)

2. Click on "Site settings" and ensure the following permissions are granted:

- Camera
- Microphone
- Window management
- Scroll and zooming

# Using Edge

We recommend to use Chrome for your live stream. So, please try to access your live stream with Chrome and if the sharing issue persist check the [Using Safari](#1-using-chrome) section for guidance. If you nevertheless decide to use Edge here the steps to follow to trouble shoot your screen sharing issues. 

# Using Safari

If screen sharing is blocked in Safari, please follow the steps below to enable it: 

1. Click Safari > Settings for this website:

![Safari settings](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/screenshot-2024-09-24-at-09212_1wwqeun.png)

2. Check that the Screen Sharing field is not set on Deny. Set it on **Ask** or **Allow**:

![Screen sharing permissions](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/screenshot-2024-09-24-at-09232_q5d0gu.png)

Refresh your browser. The next time you try to screen share, Safari will display a window to asking you to allow screen sharing. Please allow these permissions so that you can share your screen. 

||| Please note that it's not possible to **share a window or a tab** with Safari.

# Using Firefox

If screen sharing is blocked in Firefox, please follow the steps below to enable it: 

1. Click on the **Permissions** icon next to your URL bar. Make sure that the permissions for screen sharing are not blocked.

![Firefox general permissions](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/screenshot-2024-09-24-at-09380_f0fa2r.png)

![Firefox screen share permissions](https://storage.crisp.chat/users/helpdesk/website/cb805c216b7a1000/screenshot-2024-09-24-at-09390_1ibdiv9.png)

2. Once you allow permissions, please refresh your browser. You should be able to share your screen afterwards.